Standard Delivery
We currently ship to the continental US and Canada. We will be starting the services in Mexico soon, and other European countries in the future.
To help ensure the health and safety of our customers, our team, and the broader community we’ve introduced new standard delivery as our default delivery option. This means:
- We’ll deliver your item(s) to the front door of your house or apartment
- We'll deliver the furniture to your desired location inside your home, assemble if required and take away all the packaging material and garbage.
- Your signature won’t be required — our team will simply photograph your order as proof of delivery after they bring the item in room and assembly is finished.
Premium assembly is included in our free delivery regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping and assembly are always free of charge. Terms and Conditions apply.
Free shipping applies to our standard service area, which includes the vast majority of postal codes in Canada and zip codes in the US. Terms and Conditions apply.
Scheduling Your Delivery
Once your order is ready for delivery, our team will be in touch to let you know when you can expect it and what to expect on delivery day.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order.
Split Deliveries
If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date.
If some products in your order are on backorder, they may delay the rest of your delivery. We will present an option at checkout to receive your in-stock items sooner. If there is a 10-day difference between the end of the first estimated delivery window and the second estimated delivery window, we will split the deliveries for free. In all other cases, separate shipping fees will be charged if you choose to have separate multiple deliveries.
Please note that if you live outside of our standard shipping area, additional shipping charges may apply.
Returns
If you decide your piece isn’t quite right, you have up to 15 days after receiving your item to request a return. To start a return, you can contact us at info@moodhomeinteriors.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Custom/Special Orders, sale/clearance items, floor models are all final sale and cannot be returned or exchanged.
Exchanges
For regular priced item purchases, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Returns must be made in the original packaging. A return shipping fee will be provided and applied to your refund or exchange. If you no longer have the original packaging, there is an additional $90 per item repackaging fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will initiate a refund request less repackaging fees (if applicable), and outbound and return shipping fees. We will notify you that we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranties
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please contact us.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the product's date of delivery.
If you experience issues with your order, please let our team know. We will arrange replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the MOOD. warranty.
